FAQs

1. How can I contact DeepSet?

You can contact our customer support team by email at support@deepset.com or by phone at +1 202 604-7633.

2. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

3. How long does delivery take?

Estimated delivery times may vary depending on your location and shipping method.

United States: 5–10 business days
International Orders: 7–15 business days

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or customs processing.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available. Tracking updates may take 24–72 hours to appear.

5. What should I do if I entered the wrong shipping address?

Please contact us immediately at support@deepset.com. If your order has not been processed or shipped, we will do our best to update the address.

6. Do you accept returns?

Yes. DeepSet accepts returns within 30 days from the date your order is delivered.

Returned items must be unused, undamaged, in their original packaging, and include proof of purchase.

7. Is return shipping free?

Yes. DeepSet offers free return shipping for eligible returns.

8. Do you charge a restocking fee?

No. DeepSet does not charge any restocking fees.

9. Are any items final sale?

No. DeepSet does not offer final sale items. Eligible products may be returned within the 30-day return period.

10. How do I start a return?

To start a return, contact us at support@deepset.com with your order number, full name, email address used at checkout, and reason for return.

11. When will I receive my refund?

After we receive and inspect your returned item, we will notify you by email. If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

12. What if my item arrives damaged or incorrect?

Please contact us as soon as possible at support@deepset.com with your order number and clear photos of the item and packaging. We will review the issue and provide a suitable solution.

13. Can I cancel my order?

Orders may be cancelled before they are processed or shipped. If your order has already shipped, you may request a return after delivery according to our Return and Refund Policy.