Return and Refund Policy

Store Name: DeepSet
Website: shopdeepset.myshopify.com
Email: support@deepset.com
Phone: +1 202 604-7633
Address: 2813 Mack Ave, Detroit, Michigan 48207, United States

At DeepSet, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund according to the policy below.

Return Window

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

• In the same condition that you received it
• Unused, unworn, and undamaged
• In its original packaging
• With all tags, accessories, manuals, and included items, if applicable
• Accompanied by proof of purchase, such as an order confirmation or receipt

Free Return Shipping

DeepSet offers free return shipping for eligible returns.

After your return request is approved, we will provide instructions for sending the item back. Customers should not send items back without contacting us first.

No Restocking Fee

We do not charge any restocking fees for returned items.

No Final Sale Items

DeepSet does not offer final sale items. All eligible products may be returned within the 30-day return period, as long as they meet the return conditions stated in this policy.

How to Start a Return

To request a return, please contact us at:

Email: support@deepset.com
Phone: +1 202 604-7633

Please include:

• Your full name
• Order number
• Email address used at checkout
• Reason for the return
• Photos of the product, if the item arrived damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@deepset.com.

Please include photos of the item and packaging so we can review the issue and provide a suitable solution, such as a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your bank account or payment provider statement. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us at support@deepset.com within 30 days of delivery.

If the item is eligible, we will provide instructions for the exchange process.

Order Cancellations

Orders may be cancelled before they are processed or shipped. If your order has already been shipped, you may request a return after delivery according to this policy.

To request a cancellation, contact us as soon as possible at support@deepset.com.

Non-Returnable Conditions

Returns may be refused if:

• The return request is made after 30 days from delivery
• The item is used, damaged, or missing parts not due to our error
• The item is returned without approval
• The item is not in its original packaging

Contact Information

For any return, refund, or exchange questions, please contact us:

DeepSet
2813 Mack Ave, Detroit, Michigan 48207, United States
Email: support@deepset.com
Phone: +1 202 604-7633
Website: shopdeepset.myshopify.com