Shipping policy
Shipping Policy
Store Name: DeepSet
Website: shopdeepset.myshopify.com
Email: support@deepset.com
Phone: +1 202 604-7633
Address: 2813 Mack Ave, Detroit, Michigan 48207, United States
At DeepSet, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains our processing times, shipping methods, delivery estimates, and important shipping information.
Order Processing Time
Orders are processed within 1–3 business days after payment is successfully confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
During high-demand periods, order processing may take slightly longer. If there is a significant delay, we will contact you by email.
Shipping Locations
DeepSet ships orders to customers within the United States and may also offer shipping to selected international locations depending on availability at checkout.
Available shipping destinations will be shown during checkout.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
If free shipping is available for your order, it will be clearly shown at checkout.
Estimated Delivery Time
Estimated delivery times may vary depending on the shipping destination, selected shipping method, carrier, and order volume.
Typical delivery estimates:
United States: 5–10 business days
International Orders: 7–15 business days, depending on destination and customs processing
Please note that delivery times are estimates and not guaranteed.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.
You can use this tracking information to follow the progress of your delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
DeepSet is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the address before the order is processed or shipped.
Delayed Orders
Delivery may be delayed due to:
- Carrier delays
- Weather conditions
- High order volume
- Incorrect shipping information
- Customs processing for international orders
- Public holidays or unexpected service interruptions
If your order is delayed, please contact us at support@deepset.com, and we will help you check the status of your shipment.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you did not receive it, please first check:
- Around your delivery location
- With household members or neighbors
- With your local carrier or delivery office
If you still cannot locate your package, contact us at:
We will review the issue and assist you with the next steps.
Damaged Items During Shipping
If your order arrives damaged, please contact us as soon as possible at support@deepset.com.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A short explanation of the issue
We will review the case and provide a suitable solution according to our Return and Refund Policy.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated at checkout.
DeepSet is not responsible for delays caused by customs processing.
Order Cancellations Before Shipping
If you need to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery according to our Return and Refund Policy.
Contact Information
For shipping questions, delivery support, or tracking help, please contact us:
DeepSet
2813 Mack Ave, Detroit, Michigan 48207, United States
Email: support@deepset.com
Phone: +1 202 604-7633
Website: shopdeepset.myshopify.com